Terms and conditions

Please refer to our Refund and Returns Policy for details regarding our return and refund process.

Introduction

At EximKart (Ommtayal Digital Private Limited), we aim to ensure you are completely satisfied with your purchases. We understand that sometimes an item may not meet your expectations, so if you are not entirely pleased with your purchase, we're here to help.

Return Policy

EximKart allows returns on unopened and unused items within 14 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, and with all tags intact. A receipt or proof of purchase is required.

Please note that returns for buyer’s remorse are not accepted. To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team to request a return authorization.
2. Pack the Item: Ensure the item is unused, in its original packaging, and securely packed for return shipping.
3. Ship the Item: Send the package to the address provided by our customer service team.

You have 3 days from the date you receive your return authorization to ship the item back to us. If you have any questions about the return process, feel free to contact our support team.

Return Request

Contact our customer service at contact@eximkart.com within 14 days of receiving your order to initiate a return. Please provide your order number and a brief explanation of the reason for the return.

Return Shipping Costs

The customer will bear all costs associated with return shipping. A 15% restocking fee will apply to all returned items, except for damaged or defective items.

Refund Policy

Once we receive your returned item, we will inspect it and notify you of its arrival. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 14 days for the refund to be processed, depending on your card issuer's policies.

Note that it may take additional time for your bank to credit your account, and Ommtayal Digital Private Limited is not liable for any bank charges that may occur during the refund process.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer service within 7 days of receipt at contact@eximkart.com with photographic evidence of the damage. We will review your case and, if eligible, arrange for a replacement or a full refund.

Order Cancellations

Cancellations are accepted within 24 hours of order placement. After this period, cancellation may not be possible as the order may have already been processed for shipment.

Contact Us

• Phone Number: +91-7894315511
• Email: contact@eximkart.com
• Address:
  1916/12, Sarmistha Sadan,
  Old Airport, Bhimpur,
  Aerodrome Area, Bhubaneswar,
  Khorda, Odisha, 751020, India

Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our practices. Any updates will be posted on this page, and we encourage you to review this policy periodically.