INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is EximKart?

EximKart is an online platform offering high-quality imported items from various countries. We pride ourselves on providing exceptional products while ensuring customer satisfaction.

How can I contact EximKart customer service?

ou can reach our customer service team by emailing us at contact@eximkart.com. For additional inquiries, you can also fill out the contact form on our Contact Us page.

What is your refund and returns policy?

EximKart allows returns on unopened and unused items within 14 days of receipt. Please refer to our Refund and Returns Policy for detailed information about eligibility, restocking fees, and the return process.

How long does it take to process my refund?

Refunds will be processed within 14 days of receiving the returned item. The refund will be issued through the original payment method used for the purchase.

Are there any shipping fees?

Shipping costs vary depending on the destination and will be calculated at checkout. Customers are responsible for all return shipping costs if a return is initiated.

Do you ship internationally?

No, EximKart currently ships only within India. Please note that any applicable customs fees, taxes, or duties for orders within India will be the responsibility of the customer.

Can I cancel my order?

You can request an order cancellation within 24 hours of placing your order. After this period, cancellations may not be possible, as the order may have already been processed for shipment.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service within 7 days of receipt. Provide photographic evidence of the damage, and we will assist you with a replacement or refund.

What should I do if I forgot my account password?

If you’ve forgotten your password, you can use the “Forgot Password” link on the login page to reset it. Follow the prompts to receive a password reset email.

Where can I find your Privacy Policy?

You can find our Privacy Policy detailing how we collect, use, and protect your personal data at this link: Privacy Policy.

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